SwiftStart launched Fomin during the height of the pandemic. The brand is now expanding its product lines after tripling revenue.

how to get refund for my stolen amazon order
Share on

    In a hurry? Save this article as a PDF.

    Solved! What to Do if Your Amazon Package Is Stolen | SwiftStart

    Amazon has become one of the most popular and convenient ways to shop online. With millions of packages delivered daily, it's no surprise that sometimes packages can go missing or get stolen. As a customer, it can be frustrating to wait for a package only to find out that it has been stolen or lost. However, the good news is that Amazon has a policy in place to protect customers from such situations. In this blog post, we will guide you through how Amazon handles stolen packages and provide all the necessary information regarding does Amazon refunds stolen packages! So, whether you are a frequent Amazon shopper or a first-time user, this guide will help you navigate the process and ensure you receive the compensation you deserve.

    In this Guide, we'll discuss the following:

    • Amazon's policy on stolen packages
    • How to Report a Missing Package from a Third-Party Seller on Amazon
    • How to Submit a Stolen or Missing Package Claim to Amazon
    • Does Amazon Refund Stolen Packages
    • Additional Tips to Prevent Package Theft

    Amazon's Policy on Stolen Packages

    Amazon's Policy on Stolen Packages

    Amazon's policy on stolen packages is straightforward. If a package is marked as delivered, but the customer did not receive it, Amazon will investigate the situation and take appropriate action. This can include providing a refund or a replacement package.

    Amazon considers a package to be stolen if it is marked as delivered, but the customer did not receive it. If the package was not marked as delivered, it is considered lost in transit, and Amazon will take steps to locate the package or provide a refund or replacement.

    In some cases, Amazon may require additional information from the customer to process a refund or replacement. This can include a police report or other evidence of theft.

    How to Report a Missing Package from a Third-Party Seller on Amazon

    How to Report a Missing Package from a Third-Party Seller on Amazon

    If you ordered a package from a third-party seller on Amazon and it hasn't arrived, you can report it missing by following these steps:

    1. Log in to your Amazon account and go to "Your Orders."
    2. Find the order with the missing package and click on the "Amazon Pay" tab
    3. Click on "Details" next to the item that hasn't arrived
    4. Choose "Where's my stuff?" as the subcategory
    5. Enter your message to the seller and provide details about the missing package, including the order number, tracking information (if available), and the expected delivery date
    6. Click "Send" to send your message to the seller

    If you don't receive a response from the seller within a reasonable amount of time, you can file a claim with Amazon.

    Note: Amazon provides an added level of security for customers purchasing from third-party sellers through the A to Z Guarantee. This guarantee offers protection for purchases sold or fulfilled by third-party sellers, ensuring that customers receive the item they ordered in the expected condition or receive compensation if there are any issues.

    How to Submit a Stolen or Missing Package Claim to Amazon

    If you have purchased an item on Amazon and it hasn't arrived, and it was either stolen or has gone missing during shipment, you can submit a claim directly to Amazon for a refund or replacement. Here's how to do it:

    • Go to your Amazon account and click on "Your Orders."
    • Find the missing order and click on "Problem with the order."
    • Select "item hasn’t arrived" from the dropdown menu and click "Continue."
    • Amazon will ask you a few questions about the missing package. Answer them and click "Submit."
    • If you do not receive the package within the estimated delivery time, you can also request a refund or a replacement by clicking on "Request refund" or "Request replacement."

    It's important to note that Amazon FBA has a time frame for reporting stolen packages. Customers must report a stolen package within 90 days of the marked delivery date to be eligible for a refund or replacement.

    Does Amazon Refund Stolen Packages?

    Does Amazon Refund Stolen Packages?

    If you have had a package stolen or lost in transit, it can be a frustrating and stressful experience. Many customers wonder if Amazon will refund them for stolen packages. The short answer is yes, Amazon does have policies in place to handle stolen or lost packages, but the specifics depend on the circumstances of each case.

    Once a stolen package is reported, Amazon will investigate the situation and take appropriate action. This can include providing a refund or a replacement package.

    Depending on the situation, the refund or replacement process can take a few days to complete. Customers can check the status of their refund or replacement by going to their Amazon account and navigating to the "Your Orders" page. From there, they can see if a refund or replacement has been issued and the estimated delivery date.

    If a customer experiences any issues with the refund or replacement process, they can contact Amazon customer service for assistance.

    Additional Tips to Prevent Package Theft

    Tips to Prevent Package Theft

    While Amazon has policies in place to protect customers from stolen packages, there are additional steps you can take to help prevent package theft and ensure that your deliveries are safe and secure.

    1. Use Amazon Lockers: Amazon Lockers are a secure way to receive packages without the risk of theft. These lockers are available in various locations across the country and allow you to pick up your package at a convenient time.
    2. Use Amazon Key: Amazon Key is a service that allows Amazon to deliver packages inside your home or garage. This service requires a compatible smart lock and a security camera to ensure that deliveries are secure.
    3. Use a Package Receiving Service: If you live in an area where package theft is common, consider using a package-receiving service. These services allow you to have packages delivered to a secure location, such as a post office box or a local store.
    4. Request a Signature Confirmation: When placing an order, you can request a signature confirmation upon delivery. This ensures that the package is received by someone at the delivery address and not left unattended.
    5. Monitor Your Deliveries: Keep an eye on your tracking information and delivery notifications. If you notice any discrepancies or suspicious activity, report it to Amazon immediately.

    By taking these additional steps, you can help ensure that your packages are delivered safely and securely, reducing the risk of package theft.

    Conclusion

    Amazon's policy on stolen packages is designed to protect customers from the frustration of having a package stolen. By following the steps outlined in this article, customers can report stolen packages, receive refunds or replacements, and take steps to prevent package theft in the future.

    It's important to note that customers must report stolen packages within 90 days of the marked delivery date to be eligible for an Amazon refund or replacement. Additionally, customers can take steps to prevent package theft by using Amazon lockers for package delivery or requesting a signature confirmation upon delivery.
    If you have experienced a stolen package, don't hesitate to report it to Amazon and take advantage of the company's policy on refunds and replacements. Also, don't forget to check out SwiftStartUP, a popular Amazon podcast for all the latest Amazon Marketplace news and tips.

    JOIN OUR COMMUNITY

    If you find this article helpful then join our social footprint for more Amazon insights and growth hacks. Become a part of our Amazon Facebook community group to stay updated with the latest Amazon news, tips, and tricks. Follow us on LinkedIn for expert guides and Amazon growth strategies. Our Amazon PPC experts are always available to answer any questions and provide personalized support. Check out our SwiftStartUP Amazon podcast for exclusive insights from experts and success stories from top Amazon sellers. Don't forget to claim your free Amazon account audit right now!

    Answers to All your Questions Regarding Does Amazon Refund Stolen Packages

    How much money will Amazon refund for stolen packages?

    The amount of money refunded for stolen packages may vary depending on the value of the item and the circumstances of the theft. Amazon may issue a full refund, partial refund, or replacement of the stolen package.

    Does Amazon investigate stolen packages?

    Yes, Amazon investigates stolen packages and may take action against those responsible, including filing a police report.

    Does Amazon punish you for too many returns?

    Amazon may restrict your account if you make too many returns, but there is no specific policy on how many returns are too many. However, if Amazon suspects that you are abusing their return policy, they may flag your account and prevent you from making further purchases.

    GET STARTED

    Recent Posts

    Join Mastermind

    We crafted the SwiftStart community for individuals and companies like yours that are eager to grow and hungry to learn. Get access to this exclusive community.
    JOIN GROUP
    Get a Free

    Amazon Account audit

    Our team will diagnose your Amazon account and build a 100% customized, 30-point growth plan.
    WANT IT

    Build a Profitable Business On Amazon

    Download our Amazon Seller Guide Now!

    Hand-picked related articles

    Swiftstart News A Seller's Guide to Amazon Return Policy In 2023

    There has been a recent surge of confusion surrounding the Amazon return policy. Many questions have arisen: Are all returns free? How frequently can items be returned? Undoubtedly, "Returns" are integral to the Amazon selling landscape. This year, Amazon has introduced significant updates to its return policy, leaving many sellers questioning how to adapt and […]

    Swiftstart News Ultimate Guide to Amazon Prime Day 2023 - Shop and Save Big

    Are you ready for the shopping event of the year? Brace yourself because Amazon Prime Day 2023 is just around the corner, and it's gearing up to be bigger and better than ever before. Whether you're a seasoned Prime Day shopper or a newbie looking to snag the best deals, Amazon Prime Day has more […]

    Swiftstart News What is Amazon Digital Charge? Ultimate Guide 2023

    Are you an Amazon customer who has recently noticed an unfamiliar charge on your account statement? You may have been charged for a digital service without even realizing it. Don't worry; you're not alone. Many Amazon users have been confused about these digital charges appearing on their statements. In this comprehensive guide, we'll explain everything […]

    Swiftstart News Why You Should Avoid the Amazon Refund Trick at All Costs

    Online shopping has become increasingly popular in recent years, with more and more people turning to e-commerce giants like Amazon for their shopping needs. However, with this convenience comes the risk of fraud and scams. One such scam that has gained traction in recent times is the “Amazon refund trick”, where customers exploit the company's […]

    Swiftstart News Explore the Top 9 Most Expensive Item On Amazon

    In online shopping, Amazon stands as an undisputed household name. With an expansive array of items available for virtual retail therapy, it’s no surprise that beyond customary Amazon Subscribe and Save or Amazon’s Choice items, Amazon presents a variety of exceptionally exclusive and high-priced products. These items allow Amazon sellers to earn great revenues and […]

    Swiftstart News Amazon Gift Card Refund - Get a Money-back Refund

    Have you ever found yourself stuck with an Amazon gift card that's as good as unused? What if I told you there's a clever trick to turn that unwanted gift card into a full cash refund?  The secret behind this is the Amazon gift card refund trick. This trick allows you to exchange a gift […]

    Swiftstart News How To Buy Amazon Mystery Box in 2023 | SwiftSart

    Have you ever pondered over those captivating Amazon mystery boxes that people can't resist unboxing on YouTube? With its promise of mystery and delight, this unique offering from Amazon has taken the world by storm. But how can you get your hands on one of these intriguing packages? If you're eager to take a daring […]

    Swiftstart News How to Test Products for Amazon and Get Paid - Full Guide

    Are you tired of purchasing items on Amazon only to be disappointed by their quality? Or are you an avid online shopper passionate about discovering the latest products without getting disappointed? Become an Amazon product tester, as it’ll allow you to receive complimentary or discounted products in exchange for providing impartial reviews on those items. […]

    Swiftstart News How to Cancel Amazon Subscribe and Save? A Step-By-Step Guide

    Are you tired of those automatic deliveries from Amazon? Do you want a change or try other options? Whatever the reason, if you're looking for methods of how to cancel Amazon Subscribe and Save subscriptions, we've got you covered. In this easy-to-follow guide, we'll walk you through the process of canceling your Amazon Subscribe and […]

    Get Started TodayCommunityWhy My Brand

    Subscribe to Our

    Newsletter & Podcast

    © SwiftStart LLC.
    Close

    Build a Profitable Business on Amazon

    Download Our Amazon Seller Guide Now!

    linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram