If you’re running a business on Amazon, you may have come across the term "under review" frequently. This typically indicates that your account has been flagged due to potential illegal or suspicious activity.
Highlights
- An "account review" message means your product violates Amazon's policies and needs correction.
- A "submission under review" status indicates your account is being examined for performance metrics.
- Common reasons for account review include incomplete registration or selling restricted items.
- Account reviews can take up to 10 days, depending on the issue's complexity.
- To avoid suspension, ensure compliance with Amazon's standards and maintain a clean seller performance record.
Why We Wrote This?
We wrote this content to provide Amazon sellers with a clear understanding of account review messages. This content helps sellers prevent disruptions in their selling activities, minimizing the risk of account suspension and maintaining a steady income stream. Moreover, the practical tips for compliance and performance management will help sellers maintain their accounts well.
So, in this guide, we’ll discuss what account review messages are, what they mean for your Amazon account, how to know if your Amazon account is under review, and tips to prevent Amazon account suspension.
Understanding Account Review Messages
Before discussing how to know if my Amazon account is under review, let’s first understand why this message occurs.
If you receive an "account review" message while attempting to sell on Amazon, it indicates that one or more of your products have been flagged for potentially violating Amazon's policies. To resume selling on the platform, reviewing your product listings and ensuring they comply with all requirements is essential.
If you encounter this message while trying to list a new product, your item was flagged for policy violations even before being listed. In either case, thoroughly check your Amazon listings to ensure compliance with Amazon's guidelines. If you identify any errors in your descriptions or images, correct them before submitting your request for approval again after making the necessary changes.
What Does "Submission Under Review" Mean for Your Amazon Seller Account?
When your Amazon Seller account shows a "submission under review" status, the Amazon Seller Performance Team has evaluated your account's performance metrics and placed it on hold for further examination.
The most common reason for this hold is the suspicion of selling counterfeit products. This can occur for several reasons, including:
- Failure to meet seller obligations, such as payment or fulfillment.
- An order that is ineligible for return or replacement.
How To Know If My Amazon Account Is Under Review?
If your Amazon seller account is under review, you can check the status next to your name in the left sidebar of your account information.
Reasons for your account being under review may include:
- Incomplete information on your registration form.
- Being new to selling on Amazon necessitates additional details about yourself.
Other potential reasons for a review include:
- Attempting to sell products that do not comply with Amazon's policies, such as counterfeit or stolen items.
- Having an address in a country that does not support selling on Amazon (e.g., living in China but trying to sell on the U.S. Amazon marketplace).
How Long Does Amazon Account Review Take?
Amazon account review issues can take around 10 days to resolve. The resolution time varies depending on the complexity of the problem and your responsiveness to Amazon's requests. If you've submitted a ticket, regularly check your email for updates.
Tips to Prevent Amazon Account Suspension
Selling on Amazon can be lucrative, but following its rules and regulations is essential. Here are effective tips to reduce the risk of suspension:
- Ensure Compliance with Product Standards: Make sure your products meet Amazon’s requirements for shipping times, pricing, packaging, and quality. Additionally, verify that you possess the necessary licenses for all items sold.
- Maintain Clean Seller Performance Reports (SPR): Regularly review your SPR for customer complaints and refunds. A clean report is crucial for preventing suspension.
- Steer Clear of Unethical Practices: Avoid fake reviews and incentives for positive feedback, as these actions violate Amazon’s policies.
- Double-Check Your Listings: Ensure your listings are accurate and well-formatted. Amazon will notify you of any issues, so respond promptly to any alerts.
- Keep Your Seller Performance Score High: Aim for an A- or B+ rating by addressing issues immediately to maintain a healthy score.
- Familiarize Yourself with Product Restrictions: Know any restrictions on the types of products you are selling on Amazon to avoid violations.
Summary
Amazon accounts can be suspended unexpectedly, leaving account owners in the dark about their reasons. Fortunately, there are numerous strategies you can employ to boost your chances of getting your Amazon account reinstated. If you find yourself in this situation, it's essential to know how to know if my Amazon account is under review. And remember, if the worst occurs, there are always ways to regain access!
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